Owner Services

FRIENDLY AND PROFESSIONAL HOLIDAY LET MANAGEMENT IN THE NEW FOREST

Are You A Holiday Let owner?

We are looking for more properties in the New Forest and surrounds. We are passionate about the New Forest and showcasing the best the area has to offer in terms of holiday accommodation.

We offer a completely hands-off full property management service for holiday-let owners with no hidden fees and maximum marketing exposure to provide you with the best possible return on investment and a dedicated in-house team with the experience required to look after your property for complete peace of mind.

"We cannot recommend Stay New Forest enough. They provide a seamless service and we really trust them with our properties. Any issue is quickly and effectively resolved by their friendly team and challenging situations are flawlessly dealt with and communication is timely and (cost) effective. Changeovers are a dream, everything is documented and recorded and their team of housekeepers consistently score 5 stars in their reviews. Thank you Gateway for treating our homes as your own. The best move we have ever made in rentals, outstripping local competitors in value, service and professionalism."
Lucy
Property Owner

Our Management Approach

Let Us Handle It All

Full Management

We get hands-on so that you don’t have to. We take pride in offering a full end-to-end management service to holiday-let owners. As part of this service, we look after everything from bookings to guest liaison and pricing management to property maintenance and cleaning leaving you free to relax in the knowledge that your property is in the safest of hands.

No Hidden Costs

We believe in great value and transparency. We charge a flat rate of commission for our management with no hidden fees and no requirement for you to commit to additional costs like a house manager in order to make your property available to paying guests. We take care of everything and at the end of the month you will receive a statement that clearly outlines your income and costs. 

Smart Pricing & Marketing

We understand modern travel trends and we actively promote your property across all of the most popular online booking channels (inc. Airbnb and Booking.com) as well as on our own website. This approach  guarantees maximum exposure for your property so that bookings and revenue are optimised throughout the year with a sophisticated approach to managing prices in response to seasonal demand and occupancy.

How Can We Help?

We believe that our modern, friendly and professional approach to holiday-let management can help you make more money from your holiday rental with a lot less stress and hassle. Frustrated with low occupancy rates? Fed up with dealing with guest issues and sorting out cleaning and linen? Why not give our friendly team a call to find out how we can help? 

Why Should You Consider Us?

Frequently Asked Questions

We understand modern trends in how people choose and book their holiday accommodation online. We promote your property for instant booking across all of the most popular online travel agents (including Airbnb and Booking.com) as well as on our own website. This is to ensure that your property achieves maximum visibility. Our experienced team have years of experience working in hospitality sales and we know all about how to make your property listing stand out online and how to turn lookers into bookers. 

Unlike many traditional holiday let management companies we use a dynamic approach to pricing management that responds in real-time to your occupancy and to trends within the local area in order to maximise your revenue and return on investment. Our dedicated and experienced team manage your calendar to ensure that occupancy is optimised throughout the year. 

We take care of everything so that you don’t have to. We make sure that everything is perfect for when your guests arrive, we liaise with your guests to make sure that they have everything they need, we arrange access to the property, we manage any issues that arise during their stay and we sort out cleaning, linen changes and general maintenance as required. This is holiday let ownership with absolutely none of the hassle! 

We charge 20% of net revenue (gross revenue less any commissions paid to online travel agents) for our full management service. 

You will need to cover the cost to turnover the property and prepare it for the next guests. This includes cleaning, linen hire, welcome packs and any routine maintenance. But we provide and organise all of these services in-house and you will receive a clear breakdown of our charges and your costs in your monthly statement. Unlike with many other holiday let management companies there is no need to pay for an additional ‘house manager’ in order to service your property. This service is included within our management fee. As part of our full management service our dedicated in-house team handle all of the moving parts that make a successful hospitality business really sizzle. 

Good guest reviews are important. They make sure that your property gets booked more often at the best possible price. Our team are passionate about customer service and we have years of experience in hospitality. We are dedicated to ensuring that every guest that stays at your property has the best possible experience. Our innovate digital concierge service provides your guests with everything they need to have a comfortable and enjoyable stay including instructions on how to use the appliances at your property and hand-picked recommendations of things to do in the local area. We provide 24/7 guest support with a local team who are on-hand to respond quickly and decisively should any issues arise. 

We provide accommodation on a short term basis to holiday-makers. We have a comprehensive vetting process including the collection of valid ID to ensure that we know exactly who is staying at your property and why. We check in with guests regularly in the lead up to and throughout their stay to make sure that they are happy and that they have everything they need. 

Not every property will work as a holiday let. We offer a free property appraisal as standard to anybody who is thinking about renting their property out as a holiday let. This will include a detailed overview of occupancy and revenue trends in your area as well as a comprehensive analysis of the competition. An analysis of your property takes only a few days and at the end of this process we will both have a clear idea as to whether your property will work as a holiday let. Our experienced team have also developed a keen eye for what will help your property to book for the best possible price and we will make recommendations accordingly. 

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